If you are in immediate danger
If you may harm yourself or someone else, feel unsafe, are experiencing a medical emergency, or need urgent mental health care, contact local emergency services immediately or go to the nearest emergency department. Do not wait for a website, email, form, booking reply or consultation appointment.
1. Not a crisis service
WinMindPerform website tools, booking links, assessments, email communication, podcasts, resources and teleconsultation enquiries are not monitored as emergency channels and should not be used for urgent crisis communication.
2. Delayed response risk
Email, website enquiries, appointment bookings and social media messages may not be read immediately. There may be delays due to schedule, travel, technical issues, time zones, work commitments or other professional obligations.
3. When to seek immediate support
- Thoughts of suicide or self-harm.
- Risk of harming another person.
- Severe distress, panic, confusion or inability to stay safe.
- Abuse, violence, coercion or safeguarding concern.
- Medical emergency, overdose, head injury or acute psychiatric symptoms.
- Any situation requiring urgent local response.
4. Athlete and team environments
Athletes, coaches, parents and support staff should follow local emergency procedures, team safeguarding processes, institutional protocols, medical staff guidance and emergency service routes when risk is immediate or serious.
5. Limits of confidentiality in risk situations
If a serious risk of harm, abuse, safeguarding concern, medical emergency or legal requirement is identified during consultation or communication, confidentiality may be limited and relevant support persons, guardians, medical professionals, institutions or authorities may need to be contacted where appropriate.
6. Contact for non-urgent matters
For non-urgent consultation enquiries, contact karansportpsy@gmail.com or use the booking link on the homepage.